Frequently Asked Questions

What are my delivery options?
Typical appliance deliveries are shipped using an experienced freight carrier. We offer three delivery tiers whose availability vary based on your location. Smaller items are typically shipped via UPS.

Click here for more information about our delivery options here.

Where do you deliver?
We deliver to the continental U.S. only. Unfortunately at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can however ship to a freight forwarder. We do not ship to APOs or PO Boxes.

How long does delivery take?
A routine delivery usually takes one to two weeks for in-stock items. You will receive an update once the order has shipped. The shipping carrier will contact you the day before delivery to schedule. For more information, click here.

How much do you charge for delivery?
Shipping costs vary by destination and product type. Certain orders will be eligible for free delivery. Click here for a step-by-step guide.

Do you offer installation?
We offer installation in many states, please check our installation page for details.

Do you collect state sales tax?
AJ Madison collects sales tax in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Estimated sales tax will be collected in the shopping cart at checkout.

How can I track my order?
Click here to track your order status Please have your Order ID and billing zip code handy.

How do I submit my appliance rebates?
Simply download the rebate form from our site, fill in your appliance's serial numbers and mail in the form to the manufacturer.

What are the steps to get my warranty?
You will receive your warranty contract via USPS within 2 weeks of your order being shipped. It is important to register the serial numbers of your appliances as soon as they are delivered.

How do I return my order?
Please inspect your item upon delivery. If your product is damaged or does not meet your needs, please notify us immediately. Please contact customer service in the event you need to return your appliance. All returns require a Return Authorization and are subject to a 15% - 30% restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. For more details, click here.

Who do I call if I have a question that needs to be answered ASAP?
If you have immediate questions, please call customer service at 800-570-3355 or email help@ajmadison.com.