Delivery Options

AjMadison delivers your appliance using methods that are economical, quick, and secure. Our shipping options depend on the size and construction of the item, and they include:

Smaller Items: For most of our smaller items such as air conditioners (less than 8,000 BTUs), microwaves and range hoods there are four delivery options:

UPS or FedEx Ground: Order delivers 1-7 business days after it leaves the warehouse.

UPS or FedEx Next Day Air Saver: Order delivers by 3:00 p.m. the following business day after it ships.

UPS or FedEx Next Day Air: Order delivers by 12:00 p.m. the following business day after it ships.

UPS or FedEx 2nd Day Air: Order delivers two days after it ships.

*Please note that transit times are from when the order ships, not from when the order was placed.

Express Deliveries Notice: You must call our sales team to ensure your item is eligible. We cannot guarantee express deliveries.

Larger Items - Larger items such as ranges, large refrigerators, air conditioners(more than 8,000 BTUs), or delicate items like glass cooktops, etc. require freight shipment. Returns on large items must also be returned freight. Delivery times are generally 1-2 weeks. If you live in a remote area or a ferry is required to complete the delivery, additional time and charges may apply. Here are the large item delivery options:

Standard Delivery - This includes delivery to your front door (steps are not included). Always check your delivery upon arrival and if you notice any damage refuse the delivery, note it on the delivery slip and contact us immediately at 800-570-3355.

White Glove Delivery - This delivery includes delivery to the room of your choice. Inspect your item at the time of delivery if you notice any problem please contact our customer service department at 800-570-3355.

In Home Delivery - This delivery method includes a two-man delivery to the room of your choice. This method does include steps, but does not include unpacking, plugging in, installation or debris removal. These services may be added to your order for an additional charge by calling our sales department at 800-570-3355.

*Please note that transit times are from when the order ships, not from when the order was placed. Deliveries are only made on business days (Monday - Friday)

PRO/Built In Units: In Home Delivery method does not cover steps for pro-style appliances (such as Built In Refrigerators, Pro Ranges, Built In Grills etc). Additionally, pro or heavy items may need additional manpower to safely bring the appliance into your home. Additional manpower may be subject to an additional charge above the delivery charge. The following services such as unpacking, plugging in, installation and removal of appliances can be added for an additional charge by calling our sales department at 800-570-3355.

Please Note:

AjMadison will ship your order complete when all the items on your order are available. All "In Stock" items will ship within 2-3 business days. If one or more items that are on your order are not an "In Stock" item please contact our customer service department at 800-570-3355 if you would like us to split ship your order for an additional fee. Please click on the link below to request a status update on your order and to see when your order will ship:

https://www.ajmadison.com/customer/order_track/

Please note, all deliveries will be confirmed prior to delivery by the trucking company. The company will contact you the day before with an approximate delivery window, and if they are not able to contact you, delivery will be postponed. All freight deliveries require a signature confirmation (with the exception of products shipped via UPS/FEDEX). For your protection, we do not allow unattended deliveries.

There is a $200 charge for any orders that need to be delivered with a ferry. This is a non-negotiable flat fee. The most common areas that need a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).

In some states, AjMadison can arrange for removal of your old appliances, debris removal, unpacking of new appliances and installation with a third party. Additional charges will apply for these services that are collected by the third party. Please contact us to inquire about additional services and pricing.

With all these delivery methods, please inspect your item at the time of delivery. Should you find any damage, please note it on the delivery ticket and call us immediately to report it. As noted, our delivery options do not include unpacking; therefore, we request that the customer inspects the package as best as possible at the time of delivery, noting any damage to the packaging on the delivery documents. If the packaging looks undamaged, we suggest you accept the unit and sign for it. We do give you an additional 48 hours to unpack the unit, inspect it and report any damages. For your benefit, cartons/packaging should not be removed or disposed of prior to installation.

Due to online fraud prevention, AjMadison does not change an address on an order after it has been shipped.

Please be advised that our delivery companies may deliver with 18 wheeler trucks. AjMadison will authorize a smaller truck if it is available in your area. However, if the local delivery terminal does not have a smaller truck or the smaller truck does not fit down your road, then you will be responsible to make the proper arrangements with the delivery center directly to meet the truck or pick up from the delivery terminal.

AjMadison, coupled with our freight carriers, are not responsible for deliveries to your front door if your road has weight restrictions and/or the truck does not fit down your road.

Property Damage

Our delivery teams work hard to ensure a smooth delivery. At times, damage to property may occur during delivery or installation. It is our policy to ensure that property damage claims are handled efficiently and completely. Property damage claims are handled directly with our third party shipping partners. To ensure timely resolution, please notify AjMadison customer support as soon as property damage is noted. Please be prepared to provide photos of any damage. A representative of the shipping carrier will be in contact to schedule an inspection. Any claims will be paid directly from the shipping carrier to the customer.

Appliance Delivery Time

Appliances (because of their many delicate parts and bulky nature) require special shipping methods to ensure they arrive in brand new condition. Because of this, they can take a longer time to ship than smaller merchandise. AjMadison will always strive for prompt delivery, and here are our approximate delivery times based on location*:

• Within the New York Metro Area**: 2 - 4 Business Days
• Outside of the New York Metro Area: 1 - 2 Weeks

We offer you the option of choosing the delivery date for convenience. If you would like your item delivered on a later date, contact us two weeks prior to the ship date. If it is needed earlier, contact us and we will do our best to accommodate your request.

*Delivery times assume that the ordered item is currently in stock. Out of stock products will be subject to a later delivery date.

**The New York Metro area includes the five boroughs, select parts of Northern New Jersey, Westchester, Long Island, and the majority of Connecticut and Pennsylvania.

Quick Ship

Items labeled as Quick Ship will ship within three business days from our warehouse in Cranbury, New Jersey. Actual delivery times will vary based on your location. If you are ordering multiple items and not all items qualify for Quick Ship, the order will ship when all items have been allocated.

Please note that all orders are subject to verification. Orders will not be shipped until billing information is verified.